Kassi Carpenter is a Medical Assistant at Jefferson Healthcare. After going over her union contract she realized that she had not been paid correctly for her shift differentials.

She contacted HR and explained that this error had been happening for a few months. After looking into the issue HR agreed that she was paid incorrectly and will be making the correct adjustments and pay her the backpay. Kassi stood up for her rights and showed how it pays to have a collective bargaining agreement with protected pay, and to both know and enforce your contract.