If you access health insurance through the Sound Health and Wellness Trust, there have been some important updates to our coverage during the COVID-19 pandemic. Many of us have bargained for this affordable family health insurance over the years, and our representatives at the Trust have advocated during this crisis for some expansions in our coverage. If you have any questions about this information or about your coverage, you should reach out directly to the Trust at soundhealthwellness.com or by calling (206) 282-4500 or (800) 225-7620 (Mon–Fri, 8am–5pm). 

Covering COVID-19 Testing 

Testing for COVID-19 is paid for 100% by the Trust. If you are covered by the Trust and had to pay for a COVID-19 test already, call them at (206) 282-4500 or (800) 225-7620 (Mon–Fri, 8am–5pm) and see if this can be resolved. 

Virtual Care Options 

In order to stay home during this outbreak and still consult a medical professional for advice as quickly as possible, many people are looking to phone or online medical services. Virtual care is fully paid for by the Trust. Here are the options for the two covered plans: 

PPO Plan Participants 

• Doctor on Demand is a confidential virtual medical care service available 24/7 to treat non-emergency health conditions like colds, flu, migraines, urinary tract infections, and more. 

• The Nurse Line is available 24/7 and gives you access to trained registered nurses who can help you find reliable information so you can make informed health care decisions. Call (877) 362-9969, option 1 to reach the Nurse Line. 

• Virtual visits: Check with your primary care physician about phone or video visits 

Kaiser Permanente Plan Participants 

• The Consulting Nurse Helpline is available 24/7 and gives you access to trained registered nurses who can help you find reliable information so you can make informed health care decisions. Call (800) 297-6877 or (206) 630-2244 (TTY 711). 

• Phone appointments, Care Chat, and e-visits are available at Kaiser Permanente. 

Expanded Behavioral Health Coverage 

With the recent COVID-19 outbreak, the Trust is offering virtual care with licensed mental health providers for both PPO and Kaiser Permanente Plan participants.  

PPO Plan Participants: 

• Doctor On Demand’s diverse team of licensed psychiatrists and psychologists can provide the emotional support you need from the privacy and comfort of home. This program is available for the next six months and is fully paid for by the Trust.  

Kaiser Permanente Plan Participants 

• Call the KPWA Mental Health Access Center at 1-888-287-2680 or (206) 901-6300 to schedule a phone or video visit. A trained clinician will ask a few questions, and help match you with a counselor or other specialist. 

Waivers During COVID-19 Shutdowns 

The Board of Trustees of Sound Health & Wellness Trust has adopted certain temporary benefit changes to help participants who may be impacted by COVID-19 keep health coverage during this time. If you stopped working or worked reduced hours in March or April 2020 due to a COVID-19-related reason, contact the Trust at (206) 282-4500 or (800) 225-7620 to see if your coverage can continue.